Internet providers are a dime a dozen, or so it seems. Search for a new provider, and countless listings will appear. How can a person pick the right plan for their needs?
Speed
Before shopping internet plans, conduct a speed test to learn what the current provider offers. People happy with the speed but not the provider will know what they should look for when evaluating plans. Those who feel their current plan isn’t fast enough should upgrade.
The Federal Communications Commission classifies any plan as broadband if it offers download speeds of 100 megabits per second or faster. People who work from home, stream on multiple devices simultaneously or have numerous smart home devices need more speed. While the provider will advertise its fastest speed, people must recognize the actual speed is likely lower due to several factors.
Connection Type
When the internet first gained popularity, individuals were limited to dial-up service. Over time, more options were offered. People were excited to try cable internet and DSL, although rural users were often limited to satellite if they could get service. Today, consumers may choose from these options or 5G home internet, fixed wireless, and fiber.
Most people today find fiber best meets their needs. It is lightning-fast, offers synchronous upload and download speeds, and offers the best value. Low latency is one reason people move to fiber, but it is limited in where it is offered. Individuals living in rural areas have more options today, but fiber likely won’t be one.
Promotions
People often sign up for internet service at a low price only to be shocked when the monthly fee drastically rises. Price increases and hidden fees are common in the industry. Review the FCC-mandated broadband labels for all plans and learn whether they will be equipment and infrastructure fees. Consumers may save by purchasing equipment and choosing a plan without a contract. They can cancel their service if the price suddenly rises without paying a penalty.
Data Caps
An internet service provider may offer a low price in exchange for limited data. When the consumer reaches the data cap, they must pay an additional fee or their service may be throttled. Satellite internet providers often charge these fees, but most other providers have eliminated them. Fixed wireless internet may also impose data caps, so consumers must carefully read the terms and conditions before choosing an ISP.
Contracts
Some providers require subscribers to sign a contract or term agreement. If subscribers cancel the service during the contract period, they are charged an early termination fee. These contracts often come with a lower cost, but the person is locked in for a specific period. Most ISPs no longer require contracts, but some do, so the consumer must watch for this.
Customer Service
Choose an ISP with excellent customer service to get help if something goes wrong. ACSI and J.D. Power are two companies that rate internet service providers. However, talk with neighbors and friends to get their input and check popular sites such as downdetector.com to learn more about a particular company.
Finding the right ISP takes time, but consumers find the research they do pays off over time. They have an excellent provider they know they can count on. Using the internet will be enjoyable when the right service is found.
